Privacy Policy

Last updated: August 31, 2026

Abigail is an AI phone answering service for small businesses, operated by Ashesh Dhakal as a sole proprietor. This policy explains what we collect, why, and what we never do with it.

Information we collect

Account information you give us: your name, business name, email address, and phone numbers.
Mobile number and SMS consent, if you ask us to text you.
Call information processed on your behalf: caller phone number, the time and length of the call, a transcript or summary of what was said, and any details the caller gives so you can follow up.
Usage and technical information: log data such as IP address, browser type, and pages visited on this site.

Text messaging and mobile information

Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share mobile information or SMS opt-in consent with third parties or affiliates for any purpose unrelated to delivering the messages you asked us to send. Text messaging originator opt-in data and consent are excluded from every category of information sharing described elsewhere in this policy.

You can withdraw consent at any time by replying STOP to any message from Abigail. Reply HELP for help. Message frequency varies. Message and data rates may apply. Questions about how we handle your mobile information go to support@callabigail.com.

How we use information

To answer calls on your behalf and send you the summaries and alerts you signed up for.
To set up, support, and bill your account.
To keep the service secure, and to detect and prevent abuse.
To meet legal and carrier compliance obligations.

We do not use your call content or your customers’ information to advertise to you or to anyone else.

Service providers

We use a small number of vendors to run the service, including telecommunications and messaging providers to place and receive calls and texts, AI providers to transcribe and understand calls, hosting providers, and a payment processor. They may process information only to provide services to us, and only under contract. As stated above, mobile opt-in data and SMS consent are excluded from any sharing.

Retention

We keep account information for as long as your account is open, and call transcripts and summaries for as long as you need them or as long as the law requires, whichever is longer. You can ask us to delete call data at any time.

Your choices

Reply STOP to any text to stop all messages.
Email support@callabigail.com to access, correct, export, or delete your information.
Close your account at any time and ask us to delete what we hold.

Security

We use encryption in transit, access controls, and vendor agreements to protect information. No system is perfectly secure, and we will tell you promptly if a breach affects your data.

Children

Abigail is a business service and is not directed to anyone under 18. We do not knowingly collect information from children.

Changes

If we change this policy we will update the date above and, for material changes, tell account holders by email.

Contact

Ashesh Dhakal · Abigail · Winnipeg, Manitoba, Canada · support@callabigail.com